Welcome to Moxeay, we aim to provide an extensive range of high quality, trendy fashion clothing, together with a professional service dedicated to our valued customers from all over the world.

In order to guarantee our customers an amazing shopping experience, all items are individually inspected by our Quality Control Team before shipment. Our Customer Support Center is always at your service.

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30 Day Returns
Warranty
Get a Solution Notes about Warranty
icona 30 Day Returns Warranty

If for any reason you are dissatisfied with any item(s) purchased from Moxeay.com, simply fill in our contact form, or give an email to: operation@moxeay.com . You can return the product within 30 days after receiving the delivery. We will always offer the best solution for our customers.

iconb Get a Solution

Steps to contact us:
Please contact us immediately by filling in the form at our Contact Center describing the issue in detail, including the return reason, along with your order number. If you want to send us pictures, please send to email: operation@moxeay.com

Our Solutions:

1. Moxeay responsibility

  • If our company is responsible for the issue, we will allow a return to our warehouse for a refund and/or an exchange.
  • Once we receive the item, we will offer compensation or resend for free a replacement at our expense.

 

2.Customer’s responsibility

  • If the customer has ordered an incorrect size, product or simply wants to exchange the item, we can also allow a return.
  • The customer is responsible for the shipping fee for an exchange or a return, and we will refund the original product cost or resend one upon receiving the returned item. All shipping fees are non-refundable.
iconc Notes about Warranty

– Our warranty does not apply to products listed under the following categories: swimwear, lingerie, earrings, and clearance items, or any discounted items provided that Moxeay did not make a mistake. If Moxeay made a mistake, we will always resolve the issue to your satisfaction.

– All returned items must be in brand new condition, unused/unworn, unwashed, with all original tags and their original packaging intact.

– All returns must first be approved by our Customer Service Team. Returned items without a permission will not be accepted.

PLEASE FEEL FREE TO CONTACT US ANYTIME, MOXEAY IS AT YOUR SERVICE!